Property:
The website Moroccan Secrets www.moroccansecrets.ca is an e-commerce site selling cosmetics and personal care products to users browsing the site. The Moroccan Secrets website is published by the company Maroc en Vrac.
Head Office: 107, rue Gilles-Labarre Châteauguay, QC J6J 5T3 Canada
Telephone: +1 514-295-8826
Email: contact@moroccansecrets.ca
Connection cookies:
The data collected in cookies is immediately anonymized after use.
Moroccan Secrets cannot therefore use this data to identify a specific individual.
We use cookies to:
- Allow you to log in to your account
- Save your products to your shopping cart.
- Collect statistics on pages to enable us to improve the site's usability.
You can choose to disable cookies at any time. However, we remind you that this setting may change your access to some of our services that require the use of cookies.
Personal data:
OUR COMMITMENT TO YOUR DATA.
We only ask for the necessary data.
Only the data that allows us to manage all aspects of your order is requested (shopping cart, payment, order preparation, delivery, feedback, or requests for information and advice about your order). Moroccan Secrets will never ask you for irrelevant personal data, such as your income, number of children, type of housing, vehicle, or profession, etc.
Your data is neither bought, rented, nor sold.
We do not purchase personal data from external parties. We collect your personal data ourselves, transparently, at key moments in our relationship with you (account creation, order placement, request for information or advice, etc.). The data you provide is intended solely for Moroccan Secrets. We are committed to never disclosing, renting, or selling your personal data to any third party whatsoever. The subcontractors we employ may process some of this data, but they do so on behalf of Moroccan Secrets, in accordance with our instructions and with an absolute obligation of confidentiality.
Relevant Communication
No spam from Moroccan Secrets; you will only receive our newsletters if you have subscribed. All other communications by email or messaging that we send you are related to your customer account and your orders (order confirmation, shipping, refund, request for feedback, discount code, etc.) or in response to your requests for information/advice/complaints to our Customer Service.
You have control over your data
You will find all the personal data we hold in your customer account. You can view and modify it at any time. You can request the deletion of your data (except for data we are legally required to retain, such as invoices and payment confirmations) via our dedicated contact form. Below you will find all the types of data we collect and all information relating to the use of this data.
HOW DOES Moroccan Secrets USE YOUR DATA?
- Your information: last name, first name, email address, billing and shipping address, phone number
- How we use it: this information enables our customer service team to help you retrieve your shopping cart, choose your delivery method, pay for your order, prepare your packages, ship them, notify you when they have been shipped or are available for Click & Collect, and gather your feedback on the products you have purchased or your shopping experience.
- Retention period: Data relating to orders is retained for 10 years. Data relating to shopping carts is retained for 3 months, and data sent to our service providers for delivery is retained for 12 months.
Our newsletters
- Your data: your consent to receive commercial communications by email (newsletters), your first and last names, email address, billing and delivery address, order content
- Their use: To inform you about new products, promotions, themed selections, new services, or stores based on your ordering habits, and only after obtaining your consent to receive these newsletters.
- Retention period: Data relating to orders is retained for the entire duration of the subscription.
Your requests for advice, information or complaints to our Customer Service
- Your data: last name, first name, email address, billing and delivery address, phone number, order history
- Their purpose: to respond to your requests in a personalized manner and offer you quality service.
- Retention period: Customer request data is retained for 10 years.
Intellectual property rights attached to the Site:
This Website constitutes an intellectual work protected by the provisions of the Intellectual Property Code.
The Website and all of its components (such as trademarks, logos, photographs, texts, slogans, drawings, images, animated and sound sequences, whether or not accompanied by sound, as well as all intellectual works included in the Website) are the exclusive property of Moroccan Secrets or third parties who have authorized Moroccan Secrets to use them. These elements are protected by national and international intellectual property law.
The reproduction of any documents published on the Site is authorized solely for the purposes of information for strictly personal and private use.
Any reproduction and/or representation, in whole or in part, of the Site or any of its components, on any medium and by any means whatsoever, for other purposes, is subject to the express prior written authorization of the editorial director of this Site.